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Service Series
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Contact us for
information on solutions for your business
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Equipment
Maintenance
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Your
customers rely on your organization to not only service their equipment but
also to keep accurate details about every about every piece of equipment
serviced at their sites. This can include historical information, parts
replaced, preventive maintenance schedule, and warranty information. The
Dynamics-SL Equipment Maintenance module ensures a comprehensive equipment/tool
management system that enables you to efficiently track and control every
aspect of both routine and unscheduled equipment maintenance.
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Flat
Rate Pricing
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Flat
rate pricing is becoming the standard in more and more service industries every
day. With Dynamics-SL ® Flat Rate Pricing module, this process is easier than
ever before. Where previously you had to purchase expensive flat rate books
from an outside publisher, now you can take full control over every flat rate
in your organization. Your customer will gain more confidence in your
organization when a technician can give a printed price quote on a specific
service on-the-spot from your pricing catalog.
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Service/Dispatch
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The
Dynamics-SL ® Service/Dispatch module is a comprehensive service business system
that is essential for tracking and managing every detail of your service
organization. It provides complete automation of service call processing,
dispatching and closing of sales and cost-related activities – efficiently and
accurately. Moreover, this module will streamline business processes, reduce
paperwork, eliminate duplicate data entry, and give you all the critical client
historical information that you need to operate your business more profitably.
Your service department can help more customers more efficiently with
Service/Dispatch.
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Service
Contracts
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The
Dynamics-SL ® Service Contracts module
provides effective management of your service agreements to maximize revenue
for each contract. Before a technician is dispatched to a site, the customer
service representative will be alerted of any active contracts. From the
initial quotation to renewals and billing, Service Contracts manages important
information about your customers and their equipment and provides quick access
to their service history. Under each contract, Service Contracts will list all
the equipment covered and its history. Now you can avoid the confusion of not
knowing what equipment is covered by your customer’s service contracts. This
module enables easy renewals of contracts with customers, ensuring a improved
customer loyalty.
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