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Service Series

 

Contact us for information on solutions for your business

 

 

Equipment Maintenance
 

Your customers rely on your organization to not only service their equipment but also to keep accurate details about every about every piece of equipment serviced at their sites. This can include historical information, parts replaced, preventive maintenance schedule, and warranty information. The Dynamics-SL Equipment Maintenance module ensures a comprehensive equipment/tool management system that enables you to efficiently track and control every aspect of both routine and unscheduled equipment maintenance.

 
Flat Rate Pricing
 
Flat rate pricing is becoming the standard in more and more service industries every day. With Dynamics-SL ® Flat Rate Pricing module, this process is easier than ever before. Where previously you had to purchase expensive flat rate books from an outside publisher, now you can take full control over every flat rate in your organization. Your customer will gain more confidence in your organization when a technician can give a printed price quote on a specific service on-the-spot from your pricing catalog.
 
Service/Dispatch
 
The Dynamics-SL ® Service/Dispatch module is a comprehensive service business system that is essential for tracking and managing every detail of your service organization. It provides complete automation of service call processing, dispatching and closing of sales and cost-related activities – efficiently and accurately. Moreover, this module will streamline business processes, reduce paperwork, eliminate duplicate data entry, and give you all the critical client historical information that you need to operate your business more profitably. Your service department can help more customers more efficiently with Service/Dispatch.
 
Service Contracts
 

The Dynamics-SL ® Service Contracts module provides effective management of your service agreements to maximize revenue for each contract. Before a technician is dispatched to a site, the customer service representative will be alerted of any active contracts. From the initial quotation to renewals and billing, Service Contracts manages important information about your customers and their equipment and provides quick access to their service history. Under each contract, Service Contracts will list all the equipment covered and its history. Now you can avoid the confusion of not knowing what equipment is covered by your customer’s service contracts. This module enables easy renewals of contracts with customers, ensuring a improved customer loyalty.